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The Directorate General of Civil Aviation (DGCA) has imposed a penalty of Rs 5 lakh on IndiGo for failing to adequately handle the case of a special child at Ranchi airport.
DGCA in a statement said, “It has been observed that the handling of the special child by the Indigo ground staff was deficient and ended up exacerbating the situation. A more compassionate handling would have smoothened the nerves, calmed the child and would have obviated the need for the extreme step resulting in denied boarding to the passengers.”
